Delivery Policy

Thank you for choosing Urban Shoppi for your online shopping needs. We are committed to providing you with a seamless and reliable delivery experience. Please read our delivery and import / customs policy carefully to understand the terms and conditions regarding shipping and delivery.

Shipping Destinations:
We offer delivery services to various regions, including the following:
United States of America (USA), Europe (including the United Kingdom), Asia amd Other international countries.

Delivery Times:
a) USA and UK: Deliveries to these regions typically take 2-6 working days. Please note that these timeframes are approximate and may be subject to change. Working days exclude bank holidays and public holidays.
b) Asia and Other International Countries: Deliveries to countries outside the USA and UK may take 5-15 working days. Please note that these timeframes are estimates and may vary depending on the destination and any customs clearance processes.

• Customs Clearance:
  It’s important to note that customs clearance / duities / tax etc for international order procedures can sometimes cause delays in delivery. While we strive to minimize any potential delays, please be aware that customs authorities may require additional time to process and inspect packages. These delays are beyond our control and may extend the estimated delivery times.
• Shipping Methods:
  We partner with reliable shipping carriers to ensure your orders are delivered safely and efficiently. The specific shipping methods available for your destination will be displayed during the checkout process. We reserve the right to select the most appropriate shipping method based on factors such as destination, package size, and weight. We use RoyalMail 24, RoyalMail48, FedEx, DPD, DHL, USPS, UPS, Evry 24, Evri 48. In certain instances, your order may be handed over to your local delivery service for end-to-end delivery.
• Tracking Information:
  Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the carrier’s tracking portal. Please allow some time for the tracking information to be updated after your order has been dispatched.
• Shipping Charges:
  Shipping charges will be calculated based on the weight, size, and destination of your order. The shipping costs will be displayed during the checkout process before you complete your purchase. Please note that additional charges, such as customs duties or taxes, may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping fees.
• Order Processing Time:
  We strive to process and ship orders as quickly as possible. Once your order is received, it will undergo internal processing, including verification, packaging, and handover to the shipping carrier. Please allow 1-2 business days for order processing before shipment.
• Order Tracking and Support:
  If you have any questions or concerns regarding your order, including tracking information or delivery status, please feel free to contact our customer support team. We are here to assist you and provide timely updates regarding your shipment.
• Please note that the delivery policy outlined above is subject to change without prior notice. We recommend reviewing this policy periodically or contacting our customer support for the most up-to-date information regarding shipping and delivery.
• Direct Dispatch from Partner Channels:
  In some cases, when you place an order with us, we may fulfill it by dispatching the item directly from our inventory on partner channels such as Amazon Multi Fulfillment Channel, eBay, or Walmart.

Cross-Warehouse Fulfillment Policy: Ensuring Efficient Delivery Amidst Stock Shortages

In our commitment to providing seamless service to our valued customers, we at UrbanShoppi Inc have established a cross-warehouse fulfillment policy. This policy aims to ensure that orders are fulfilled promptly, even in instances where the requested item is unavailable at the nearest warehouse. With warehouses strategically located in the USA, UK, and Singapore, we endeavor to minimize delivery disruptions and maintain customer satisfaction.

Policy Overview:

1. Geographic Distribution: Our warehouses are strategically located in the USA, UK, and Singapore to cater to diverse customer needs across different regions efficiently.
2. Inventory Management: Each warehouse maintains its inventory levels based on demand forecasts and historical sales data. However, fluctuations in demand or unforeseen circumstances may lead to stock shortages in a particular warehouse.
3. Cross-Warehouse Fulfillment: In the event of stock unavailability at the nearest warehouse, orders may be fulfilled by dispatching the item from an alternative warehouse. For example, if a customer in the UK places an order and the item is out of stock locally, we may fulfill the order from our warehouses in the USA or Singapore.
4. Impact on Delivery Time: While our primary goal is to minimize delivery delays, cross-warehouse fulfillment may affect delivery times. Factors such as distance between warehouses, shipping methods, customs clearance procedures, and local regulations can influence the delivery timeline.

Policy Implementation:

1. Inventory Monitoring: Our dedicated team continuously monitors inventory levels across all warehouses using advanced inventory management systems. Real-time tracking enables proactive decision-making to minimize stock shortages and optimize fulfillment processes.
2. Efficient Logistics: We work closely with trusted logistics partners to streamline the transportation of goods between warehouses and ensure timely delivery to customers. Collaboration with reputable carriers allows us to maintain high standards of service reliability and efficiency.
3. Continuous Improvement: We regularly review and refine our cross-warehouse fulfillment processes to enhance efficiency and minimize delivery disruptions. Feedback from customers and stakeholders is valued and considered in our efforts to improve service quality.

At UrbanShoppi Inc, we understand the importance of timely order fulfillment in meeting customer expectations. Our cross-warehouse fulfillment policy underscores our commitment to delivering exceptional service even in challenging circumstances. By leveraging our global network of warehouses and optimizing logistics operations, we aim to provide a seamless shopping experience for our customers worldwide.

In some instances, the Buyer may be required to settle customs duties, taxes, and import fees subsequent to placing an order with UrbanShoppi.com we the Seller reserves the right to issue an invoice to the Buyer for these charges, which may be collected either in advance or upon the arrival of the purchased item(s). Alternatively, the Buyer may be directly responsible for paying these charges upon the receipt of the item(s). The method of collection shall be at the discretion of UrbanShoppi, subject to the prevailing legal requirements and logistical considerations. The Buyer acknowledges and agrees to comply with any such arrangements for the payment of customs duties, taxes, and import fees as outlined by UrbanShoppi. UrbanShoppi shall not be held liable for any delays or complications arising from the Buyer’s failure to settle these charges in a timely manner.

Thank you for choosing Urban Shoppi. We appreciate your business and look forward to serving you.

For any inquiries or assistance, please don’t hesitate to reach out to our dedicated team. We are here to provide you with professional support and help you with any questions or concerns you may have. Our team is fully committed to delivering excellent service and ensuring your satisfaction.

International Shipping Disclaimer – Chocolate, Health & Beauty Products

Please note that all chocolate, health, and beauty-related items are sensitive to temperature changes, handling conditions, and customs procedures during international transit. While we take every measure to ensure safe and secure packaging, we cannot guarantee the condition of these items upon delivery outside the manufacturing or origin country.

By placing an international order, you acknowledge and accept the following:

• Packaging may become damaged during transit due to environmental or handling factors.

• Products may be subject to inspection, delays, or clearance procedures by customs authorities in your country.

• You are responsible for ensuring these items comply with local import laws and regulations in your region.

⚠️ Please note: Due to hygiene, safety, and health standards, chocolate, health, and beauty products are strictly non-returnable and non-refundable.

To contact us and experience our exceptional customer service, please Click Here. Our knowledgeable representatives are standing by to assist you and provide prompt solutions to your needs.

We understand the importance of your inquiry and eagerly await the opportunity to serve you. Thank you for considering our team, and we look forward to exceeding your expectations.”

 

At UrbanShoppi.com, we prioritize fast, reliable, and secure delivery for all orders.
Below is a breakdown of our estimated delivery times and available shipping services based on different regions.

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1. United Kingdom (UK) Delivery

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2. United States (US) Delivery

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3. Europe Delivery (3-6 Working Days)

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4. Gulf Countries Delivery (5-14 Working Days)

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5. Asia Delivery (5-14 Working Days)

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6. Rest of the World (5-14 Working Days)

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• Processing Time: Orders are processed within 1-2 business days after payment confirmation.

• Tracking Information: Once shipped, you will receive a tracking number via email.

• Customs & Import Duties: International buyers may be responsible for import taxes, customs duties, and fees imposed by their country.

• Delivery Delays: Unforeseen circumstances like customs clearance, extreme weather, or strikes may cause delays.

For any inquiries, please contact our Customer Support at support@urbanshoppi.com.